Unless otherwise advised, Sun Soul jewellery is packaged in a branded vegan leather pouch.

In order to minimise wastage and limit our environmental impact, multiple items may be sent in the same pouch.

If you require individual packaging, please email hello@sunsoulaus.com with your request.

Please note, while we try to accommodate customer requests, there is no guarantee in relation to individual packaging.

Please ensure that you read the full care instructions before purchasing. Click here.

Crafted from a variety of  precious metals, your Sun Soul jewellery is not recommended to be worn in the shower, pools, or the ocean. 

Limited edition items that contain 'mother of pearl', freshwater pearl, or crystal embellishments should be kept out of water as moisture exposure may affect the integrity of the precious stone/embellishment.

Oxidization may occur if jewellery is worn repeatedly on the skin or exposed to water/moisture, perfumes or chemicals. Oxidization from everyday wear is out of the manufacturers control.

Precious metals may tarnish and wear with age. Wipe gently with a soft cloth and store in a jewellery pouch when not in use.

Gold plating may fade over time as it is a coating over a base metal. Our jewellery is not made from solid gold. To preserve, please follow all instructions and treat your Sun Soul jewellery with care.

Please check your items carefully upon receipt. Refunds and exchanges are not permitted for change of mind or on any sale items (including Boxing Day Sale items).

For faults and product feedback, please email customer care via: hello@sunsoulaus.com

Always follow the care instructions relating to your purchase.

Natural oxidization is not a fault of the jewellery. This is something that happens to all types of metals and is out of our control.

* Please note, items purchased from stockists, please contact them directly with your proof of purchase.

For full T&C's please refer to refund and exchange policy online.